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Common Questions

  • We are a locally owned, small, woman-owned cleaning service based in St. Louis. Our team cleans quickly and efficiently, ensuring your home is spotless without adding unnecessary hours to your bill. We value honesty and will make things right if something goes wrong. Understanding that every home is unique, we tailor our services to meet your specific needs. Our workers enjoy their jobs and maintain a pleasant, fun atmosphere. We use effective, safe products for you, your pets, and the environment. With low employee turnover, you can expect to see the same friendly faces at each visit. If there's ever an issue, contact us within 24 hours, and we'll fix it promptly.

  • Yes. We carry both Worker’s Compensation and Liability Insurance along with an Indemnity Bond. We can provide you with a copy if you wish.

  • Absolutely. Please see our Testimonials below or on our Google Reviews. Other references can be provided upon request.

  • Absolutely not! Our customers remain customers for as long as they choose. We have customers that have been with us for 25+ years!

  • We provide both the equipment and supplies to get the job done. If you want us to use your supplies or equipment that is no problem. A lot of customers have us use their vacuums.

  • Yes. In instances where we are required to pay for parking, this fee is added to the total for your cleaning.

  • We typically send 1 or 2 cleaning specialists to each job depending on the size of the home to be cleaned. In instances requiring extended time we will send a crew of 3.

  • Yes, you can add tasks or add-on services for an additional fee. If you do not see the extra option you want, no worries. Just call and ask. We are capable of handling almost any cleaning-related job. And if not, we will find a professional who can accommodate you. Please call for details.

  • Yes. We schedule your home to be cleaned on the same recurring day with the same cleaning crew.

  • Payment is due at the time of the cleaning. We accept a personal check, cash or credit card – Visa, MasterCard, American Express, and Discover are accepted. A credit card can be kept on file and will be processed the day of the cleaning. We do not store this information electronically for your protection. This is the preferred method of payment.

  • No. All of our pricing does not include any tips or gratuity. While your cleaning crew will definitely appreciate any gratuity for a job well done, it is not required.

  • We deep clean everything from top to bottom to get rid of all of the dirt the last cleaning service left behind. We typically spend twice as long on the first cleaning as we do on the recurring ones.

  • We know things come up at the last minute! Please provide at least 24-hour notice for all cancellations. You can either call, text, or email us to cancel or reschedule your cleaning By giving us a 24-hour notice, we can reschedule your cancelled cleaning spot. Without at least a 24-hour notice, we are unable to fill your cancelled spot so a $50 cancellation fee may be assessed. If cancellation occurs at your door, then full payment for the clean may be charged.

  • No. Unfortunately, due to insurance restrictions, all of our cleaners are NOT allowed to stand on any ladders higher than 2 step. That being said, they do carry dusting poles which will enable them to reach an additional 3 – 5 feet.

  • Our phone lines are always open to our customers and we love to hear from you. Please give us a call at 314-845-9393

  • Call us anytime at 314-609-7909 or see our Contact Page to send a written question.

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Experience the difference with St. Louis Cleaning Team. Our dedicated professionals are ready to deliver exceptional cleaning services tailored to your needs. Reach out to us for a free quote or to schedule your next cleaning service.

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