Terms of Service


By accepting professional cleaning service appointment and agreeing to a service provided by St Louis Cleaning Team, the client agrees to accept St Louis Cleaning Team’s general terms and conditions listed below. These terms and conditions, together with our cleaning service, constitute the entire agreement between the parties and no other representation or statements, whether oral or written, shall be binding upon the parties. If any part of this agreement is held to be invalid or unenforceable for any reason, the remaining terms and conditions shall remain in full force and effect. If you are unsure about any point within these terms and conditions, please contact us for clarification. Your statutory rights are not affected. In event that the terms and conditions change we will notify you in writing.

  • We stand by our service! If you’d like to cancel for any reason whatsoever, just call anytime to end service. There are no contracts between St Louis Cleaning Team and our clients (unless specifically agreed upon by client)
  • We offer a 24-hour, 100% Satisfaction Guarantee for all re-occurring Customers (i.e. weekly, bi-weekly, etc.). If you are not satisfied with any area of your home, just call us within 24 hours and we’ll return immediately (within a 3 day window) to clean those areas for free. If you are still not satisfied with the cleaning, a St Louis Cleaning Team manager will visit your home for an inspection and addr4es the concerns.
  • Due to our flexible and ever changing schedule, it is difficult to commit to exact arrival times. We service homes Monday through Friday between the hours of 8:30 am and 4:00 pm and on Saturday by appointment and commercial cleaning only. Even if you normally have an afternoon cleaning, there may be times that we need to clean your home in the AM instead. We will make every effort to accommodate your needs.
  • Provide 24-hour notice to cancel service. You may You may reschedule, skip, or cancel any of your cleanings either by calling the St Louis Cleaning Team office, text, or email. We do ask for a 24-hour notice of any of these actions. Without a 24-hour notice, we are unable to reschedule the time slot for the cleaning crew so a $50 cancellation fee may be assessed to cover employee costs.  If cancellation occurs at your door, then full payment for the clean may be charged.
  • The cost of services includes the provision of reasonable supplies and equipment being provided by our company. Any jobs requiring extra supplies or equipment will be billed additionally for these services.
  • Payment is expected in full the day of the cleaning. For your convenience we accept all credit cards where all services are charged at the time of cleaning. Furthermore, cancellations may be charged on credit card. Except Commercial cleaning are by invoice after agreement for payment.
  • Any NSF check returned from your bank will be assessed an additional fee of $30 as allowed by law.
  • Our teams are instructed to follow the requirements for the particular clean they are conducting. If you would like additional services performed please contact our office at least one business day in advance so we can schedule the additional work. Changing in scheduling could create changes in fees.
  • Be advised that if the professional house cleaners are subject to distractions that affect our ability to work, we reserve the right to charge for our extra time spent in the home. Distractions include pets, third party, or contractors interfering with the professional house cleaners’ duties.
  • If for any reason an employee of St Louis Cleaning Team feels that their personal safety is in danger enough to leave the job site, due to actions by the Customer, or others at the job site. The Customer will still remain liable for the full cost of the job.
  • Items of extreme value (monetary or sentimental) should be dusted or cleaned by the owner.
  • We assume no liability for damage or loss of items that are not secured in a proper manner, or previously damaged before cleaning. (Example: heavy pictures hanging from thumbtacks, or dings in furniture that were there before we cleaned). Further, we will assume no liability for damage or loss caused by the negligence of the Customer.
  • Although we are cleaning specialists, we are not miracle workers. Sometimes we are called in too late to correct damage that is already done, or items may take a couple of cleanings to look their best. We will work with you in the most cost-effective way to try to remedy these spots in your home.
  • St Louis Cleaning Team agrees to keep all clients details confidential and secure all keys in its care if a key is given to us. Please make sure your home is accessible to us. If your home is equipped with a security system, please ensure that you advise us of the entry code or have it disarmed.
  • Cleaning specialists working for St Louis Cleaning Team  have agreed, in writing, that they or their family and friends will not accept direct employment from any Customer of St Louis Cleaning Team  accept for payment of the exit fee (see next bullet point). This agreement is in full force and effective during the time that the cleaning specialists are employed with St Louis Cleaning Team and for a period of one year after termination of their agreement with St Louis Cleaning Team.  Given this, we respectfully ask that you not directly solicit or engage the service of any cleaning specialist, except through St Louis Cleaning Team.
  • If you prefer hiring a current or former employee a $1740.00 referral fee will be charged. Once the Customer has paid the referral fee, St Louis Cleaning Team will no longer be responsible for monitoring and managing the cleaning specialist, including, but not limited to liability protection, information security, scheduling, government taxes, quality of services, and any other act pertaining to the daily work duties.
  • · The client agrees to notify St Louis Cleaning Team if any person in the household is suspected of contracting an infectious disease. This notification must be as early as possible, but at least 24 hours before scheduled visit. St Louis Cleaning Team reserves right to cancel cleans under such circumstances.
  • St Louis Cleaning Team agrees to keep all clients details confidential and secure all keys in its care if a key is given to us. Please make sure your home is accessible to us. If your home is equipped with a security system, please ensure that you advise us of the entry code or have it disarmed.